1. Data privacy policy

Thank you for visiting our website and for the interest shown in our company. Data protection has a very high priority for the management of DENDRIT Haustechnik-Software GmbH. Your visit to our website and the use of this site are fundamentally possible without providing any personal data. However, should you wish to take advantage of special services offered by our company via our website, the processing of personal data may be necessary. Should the processing of personal data be necessary and there is no legal basis for such processing, we will always ask you as the data subject for your consent. We wish to expressly emphasize at this point that the processing of your personal data, such as your name, address, e-mail address, telephone number, etc., is always in accordance with the latest version of the General Data Protection Regulation (GDPR). With this data privacy policy, we pursue the goal of informing the public and every data subject about the type, scope and purpose of the personal data collected and processed by us. Furthermore, this data privacy policy also informs you about the rights to which you are entitled. We, DENDRIT Haustechnik-Software GmbH, as the person responsible for processing have taken and implemented numerous technical and organisational measures (TOM) to ensure complete protection of the personal data that may possibly be processed via our website. We wish to also point out, however, that security gaps can occur during the internet-based transfer of data. Unfortunately, we are not able to guarantee absolute protection in this segment. However, you are free to transmit necessary personal data by conventional means, e.g. by telephone or by post.

2. Definition of terms

This data privacy policy employs the terminology used by the European legislator for directives and regulations when the General Data Protection Regulation (GDPR) was adopted. It is our aim that this data privacy policy should be easy to read and understand for the public as well as for our customers, business partners and employees. For this reason, the terms used are explained below.

• a) Personal data

Personal data are all information relating to an identified or identifiable natural person (hereinafter referred to as “data subject”). An identifiable person is any natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

• b) Data subject

A data subject is any identified or identifiable natural person whose personal data are processed by the controller responsible for the processing.

• c) Processing

Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or any other form of availability, alignment or linkage; restriction, erasure or destruction.

• d) Restriction on processing

Restriction of processing means the marking of stored personal data with the goal of restricting their future processing.

• e) Profiling

Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or change of location.

• f) Pseudonymisation

Pseudonymisation means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

• g) Controller or person responsible for processing

Controller or the person responsible for processing is the natural person or legal entity, public authority, facility or other body which, alone or jointly, with others, determines the purposes and means of the processing of personal data. If the purposes and means of this processing are specified by Union or Member State law, the controller or, respectively, the specific criteria for his nomination under Union or Member State law can be determined.

• h) Processor

Processor means a natural person or legal entity, public authority, agency or other body which processes personal data on behalf of the controller.

• i) Recipient

Recipient means a natural person or legal entity, public authority, agency or other body to which the personal data are disclosed, irrespective of whether or not a third party is concerned. However, such public authorities are not regarded as recipients which may receive personal data within the framework of a specific examination inquiry in accordance with Union or Member States law.

• j) Third party

Third party means a natural person or legal entity, public authority, agency or other body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

• k) Consent

Consent of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

3. Name and address of the controller responsible for processing

Controller within the meaning of the General Data Protection Regulation, other data protection laws applicable in the Member States of the European Union and other provisions of a data protection nature is:

4. Name and address of the data protection officer

The Group data protection officer for the Controller is:

Any data subject may contact our data protection officer directly at any time with questions and suggestions regarding data protection.

5. Collection of general data and information

With every access of our site by you as the data subject or by an automated system, our internet site records a number of general data and information. Such general data and information are saved in the log files of the server. Recorded can be (1) the browser types and versions used, (2) the operating system used by the accessing system, (3) the internet site from which an accessing system gets to our internet site (so-called referrers), (4) the sub-websites that are accessed via an accessing system on our internet site, (5) the date and time of day of access to the internet site, (6) an internet protocol address (IP-address), (7) the internet service provider of the accessing system and (8) other similar data and information which serve to avert danger in the event of attacks on our IT systems. When using these general data and information, we do not draw any conclusions as to the identity of the data subject. Instead, this information is required (1) to deliver the contents of our website correctly, (2) to optimise the contents of our website and the advertising for it, (3) to ensure the constant operability of our IT systems and the technology of our website, and (4) to provide law enforcement authorities with the information necessary for criminal prosecution in the event of a cyberattack. These anonymously collected data and information are therefore evaluated by us on the one hand statistically and, furthermore, with the aim of increasing data protection and data security in our company, which ultimately ensures an optimum level of protection for the personal data processed by us. The anonymous data in the server log files are stored separately from all personal data provided by a data subject.

6. Contact possibility via the internet website

Due to legal requirements, our website contains information that enables rapid electronic contact with our company and direct communication with us, also including a general address for the so-called electronic mail (email address). If a data subject contacts us by e-mail or via a contact form, the personal data provided by the data subject are automatically stored. Such personal data provided on a voluntary basis by a data subject to the controller are stored for the purposes of processing or for contacting the data subject. These personal data are not be passed on to third parties.

7. Routine deletion and blocking of personal data

We process and store personal data of data subjects only for the period of time necessary to achieve the purpose of storage, or where this has been provided for by the European legislator and regulator or by another legislator in laws or directives to which the data controller is subject. If the purpose of storage ceases to apply or if a storage period prescribed by the European legislator and regulator or by any other responsible legislator expires, the personal data will be blocked or deleted routinely and in accordance with legal regulations.

8. Rights of the data subject

• a) Right to confirmation

Every data subject shall have the right granted by the European legislator and regulator to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed. If a data subject wishes to avail himself or herself of this right of confirmation, he or she may contact us at any time.

• b) Right to information
Jede von der Verarbeitung personenbezogener Daten betroffene Person hat das vom Europäischen Richtlinien- und Verordnungsgeber gewährte Recht, jederzeit von dem für die Verarbeitung Verantwortlichen unentgeltliche Auskunft über die zu seiner Person gespeicherten personenbezogenen Daten und eine Kopie dieser Auskunft zu erhalten. Ferner hat der Europäische Richtlinien- und Verordnungsgeber der betroffenen Person Auskunft über folgende Informationen zugestanden:
• Purposes of processing
• Categories of personal data processed
• The recipients or categories of recipients to whom the personal data have been or will be disclosed, particularly in the case of recipients in third countries or at international organizations
• Where possible, the envisaged period for which the personal data will be stored, or, if this is not possible, the criteria used to determine that period
• Existence of a right to rectification or erasure of his or her personal data, or to the restriction of processing by the controller, or a right to object to such processing
• Existence of the right to lodge a complaint with a supervisory authority
• if the personal data are not collected from the data subject: All available information on the origin of the data
• The existence of automated decision-making, including profiling in accordance with Article 22 (1) and 4 GDPR and – at least in these cases – meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for the data subject.

Furthermore, the data subject shall have a right to obtain information as to whether personal data were transferred to a third country or to an international organisation. Where this is the case, the data subject shall have the right to be informed of the appropriate safeguards relating to the data transfer. If you wish to avail yourself of this right of access, you can contact us at any time.

• c) Right to rectification

Every data subject shall have the right granted by the European legislator and regulator to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Furthermore, taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement. If you wish to avail yourself of this right to rectification, you can contact us at any time.

• d) Right to erasure (‘right to be forgotten’)

Every data subject shall have the right granted by the European legislator and regulator to demand from the controller the erasure of personal data concerning him or her without undue delay where one of the following grounds applies and as long as processing is not necessary:

• The personal data were collected or otherwise processed for purposes for which they are no longer necessary.
• The data subject withdraws the consent on which the processing was based in accordance with Art. 6 (1) lit. a GDPR or Art. 9 (2) lit. a GDPR, and there are no other legitimate grounds for the processing.
• The data subject objects to the processing in accordance with Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing in accordance with Art. 21 (2) GDPR.
• The personal data have been processed unlawfully.
• The erasure of the personal data is necessary in order to comply with a legal obligation under Union or Member State law to which the controller is subject.
• The personal data have been collected in relation to the offer of information society services referred to in Art. 8 (1) GDPR.

If one of the aforementioned grounds applies, and a data subject wishes to request the erasure of personal data stored by us, he or she may contact us at any time. We will promptly ensure that the erasure request is complied with. If the personal data have been made public by us and if our company as controller in accordance with Art. 17 (1) GDPR is obliged to erase the personal data, then taking into account the available technology and the cost of implementation, we will take reasonable steps, including technical measures, to inform other controllers processing the personal data that the data subject has requested erasure by such controllers of any links to, or copy or replication of, those personal data, as far as processing is not required and the erasure is in accordance with the law.

• e) Right to restriction of processing
Jede von der Verarbeitung personenbezogener Daten betroffene Person hat das vom Europäischen Richtlinien- und Verordnungsgeber zugesicherte Recht, von dem Verantwortlichen die Einschränkung der Verarbeitung zu verlangen, wenn eine der folgenden Voraussetzungen gegeben ist:
• The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data.
• Processing is unlawful and the data subject opposes the erasure of the personal data and demands instead the restriction of their use.
• The controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims.
• The data subject has objected to processing in accordance with Art. 21 (1) GDPR pending verification of whether the legitimate grounds of the controller override those of the data subject.

If one of the aforementioned conditions is met, and a data subject wishes to request the restriction of processing of personal data stored by us, he or she may contact us at any time. We will arrange the restriction of processing without undue delay.

• f) Right to data portability (where applicable)

Every data subject shall have the right granted by the European legislator and regulator to receive the personal data concerning him or her provided to a controller by the data subject, in a structured, commonly used and machine-readable format. He or she shall also have the right to transmit these data to another controller without hindrance from the controller to which the personal data were provided, as long as processing is based on consent in accordance with Art. 6 (1) lit. a GDPR or Art. 9 (2) lit. a GDPR, or on a contract in accordance with Art. 6 (1) lit. b GDPR, and processing is carried out by automated means, as long as processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller. Furthermore, in exercising his or her right to data portability in accordance with Art. 20 (1) GDPR, the data subject shall have the right to have personal data transmitted directly from one controller to another, where technically feasible and when doing so does not adversely affect the rights and freedoms of others. A data subject can contact us at any time to assert the right to data portability.

• g) Right to object

Every data subject shall have the right granted by the European legislator and regulator to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her based on Art. 6 (1) lit. e or f GDPR. This also applies to profiling based on these provisions. In the event of the objection, we will no longer process these personal data unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims. If we process personal data for the purposes of direct marketing, the data subject shall have the right to object at any time to processing his or her personal data for such marketing. This also applies to profiling to the extent that it is related to such direct marketing. If the data subject objects to the processing for direct marketing purposes by us, we will no longer process the personal data for these purposes. In addition, the data subject has the right, on grounds relating to his or her particular situation, to object to the processing of his or her personal data by us for scientific or historical research purposes, or for statistical purposes in accordance with Art. 89 (1) GDPR, unless processing is necessary for the performance of a task carried out for reasons of public interest. The data subject can contact us directly to assert the right to object. A data subject shall furthermore be free in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to exercise his or her right to object by automated means using technical specifications.

• h) Automated individual decision-making, including profiling

Every data subject affected by the processing of personal data shall have the right granted by the European legislator and regulator not to be subject to a decision based solely on automated processing – including profiling – which produces legal effects concerning him or her, or has similarly significant effects for him or her, as long as the decision

• (1) is not necessary for entering into or performance of a contract between the data subject and us, or
• (2) is authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard a data subject's rights and freedoms and legitimate interests, or
• (3) is based on the data subject's explicit consent.

If the decision (1) is necessary for entering into or performance of a contract between the data subject and us, or (2) it is based on the data subject's explicit consent, we will take suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, at least the right to obtain human intervention on our part, to express his or her point of view and to contest the decision.

If a data subject wishes to exercise the rights concerning automated decision-making, he or she can contact us at any time.

• i) Right to revoke consent in line with data protection regulations

Every data subject affected by the processing of personal data shall have the right granted by the European legislator and regulator to withdraw his or her consent to processing his or her personal data at any time. If a data subject wishes to exercise the right to withdraw consent, he or she can contact us at any time. A data subject also has the right to lodge a complaint to the data protection supervisory authority about the processing of his or her personal data by DENDRIT. The responsible body is the State Commissioner for Data Protection and Freedom of Information, North-Rhine Westphalia  https://www.ldi.nrw.de/.

9. Privacy Policy on the use and application of YouTube

We have integrated components of YouTube into this website. YouTube is an Internet video portal that enables video publishers to upload video clips free of charge and provides other users with free viewing, review and commenting on these videos. YouTube allows all kinds of videos to be published, so that both full movies and TV broadcasts, as well as music videos, trailers, and videos made by users can be accessed via the Internet portal. Operator of YouTube is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. YouTube, LLC is a subsidiary of Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA. Every access to one of the individual pages of this website which is operated by us and into which a YouTube component (YouTube video) has been integrated automatically causes the Internet browser on the data subject’s IT system to download a corresponding display of the YouTube component from YouTube. Further information on YouTube can be found at:  https://www.youtube.com/yt/about/de/. During the course of this technical process, YouTube and Google gain information on the specific sub-page of our website visited by the data subject. If the data subject is logged in to YouTube at the same time, YouTube detects with every call-up of a sub-page containing a YouTube video which specific sub-page of our website is visited by the data subject. This information is collected by YouTube and Google and linked to the respective YouTube account of the data subject. Via the YouTube component, YouTube and Google always receive information about a visit to our website by the data subject, whenever the data subject is logged in to YouTube at the same time as the call-up of our website; this occurs regardless of whether or not the data subject clicks on a YouTube video. If the data subject does not wish such information to be transmitted to YouTube and Google, he or she can prevent this by logging out of the YouTube account before calling up our website. The data privacy policy published by YouTube can be accessed here:   https://www.google.de/intl/de/policies/privacy/.  The policy provides information about the collection, processing and use of personal data by YouTube and Google.

10. Legal basis of processing

Art. 6 I lit. a GDPR serves our company as the legal basis for processing operations for which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is party, as is the case, for example, when processing operations are necessary for the supply of goods or to provide any other service, processing is based on Article 6 (1) lit. b GDPR. The same applies to such processing operations which are necessary for carrying out pre-contractual measures, for example in the case of enquiries concerning our products or services. If our company is subject to a legal obligation requiring the processing of personal data, such as for the fulfilment of tax obligations, processing is based on Art. 6 (1) lit. c GDPR.. In rare cases, the processing of personal data may be necessary to protect the vital interests of the data subject or of another natural person. This would be the case, for example, if a visitor were injured in our company and his name, age, health insurance data or other vital information would have to be passed on to a doctor, hospital or other third party. Processing would then be based on Art. 6 (1) lit. d GDPR. Finally, processing operations could be based on Art. 6 (1) lit. f GDPR. This legal basis is used for processing operations which are not covered by any of the above-mentioned legal grounds, if processing is necessary for the purposes of the legitimate interests pursued by our company or a third party, except where such interests are overridden by the interests, fundamental rights and freedoms of the data subject. Such processing operations are particularly permissible for us because they have been specifically mentioned by the European legislator. He considered that a legitimate interest could be assumed if the data subject is a client of the controller (Recital 47 sentence 2 GDPR).

11. Legitimate interests in processing pursued by the controller or a third party

Where the processing of personal data is based on Art. 6 (1) lit. f GDPR, our legitimate interest is to carry out our business to the benefit of the well-being of all our employees and shareholders.

12. Period for which the personal data are stored

Personal data are stored in accordance with the respective legal retention periods. On expiry of the legal retention period, the corresponding data are routinely erased unless they are required for the fulfilment of further contracts or the initiation of a contract. Furthermore, we offer to store your data with your special consent beyond the legal retention period in order to facilitate later order processing or to be able to meet your requests for information.

13. Legal or contractual provisions relating to the provision of personal data, necessity for the conclusion of the contract, obligation of the data subject to provide the personal data, possible consequences of non-provision

We wish to inform you that the provision of personal data is partly required by law (e.g. tax regulations), or can also result from contractual provisions (e.g. information on the contractual partner). Sometimes it may be necessary for the data subject to provide us with personal data which subsequently have to be processed by us in order to conclude a contract. The data subject is obliged, for example, to provide us with personal data when our company signs a contract with him or her. Failure to provide the personal data would mean that the contract could not be concluded with the data subject. Before personal data are provided by the data subject, the data subject must contact one of our employees. Our employee explains to the data subject whether the provision of personal data is required by law or by the contract, or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal data and the consequences of non-provision of the personal data.

14. Existence of automated decision-making

As a responsible company, we do not use automatic decision-making or profiling.

As of May 2020